Get in Touch With Tombet Casino
Our customer care team works around the clock, every day of the year. Whether you have a question about a withdrawal, a bonus wager or your account verification, you can reach a real member of our team in minutes.
Our Support Channels
Live chat, email and hours
Our live chat is the fastest way to reach us. Open the chat window from the speech-bubble icon in the bottom-right corner of any page at tombet.org.uk, and a trained agent joins the conversation, usually within 2 minutes. Chat operates 24/7, so late-night questions get the same speed as mid-morning ones.
Prefer email? Write to [email protected] and we reply within 24 hours, with most answers sent in under 6 hours. Email works best for anything that needs attachments, such as KYC documents or payment screenshots, because the full history stays in one thread.
- Live chat: bottom-right speech bubble on any page, 24/7, first reply usually under 2 minutes
- Email: [email protected], replies within 24 hours
- Languages spoken: English, German, French and Spanish
- Cost: chat and email are free for all players
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24 hours, 7 days a week | Under 2 minutes to first reply |
| 24/7 inbox | Within 24 hours, often under 6 |
What we need from you
To open a ticket quickly, have your account username or registered email address ready, plus the date and amount of any transaction you are asking about. One clear message with these details usually resolves an issue in a single reply. We never ask for your password, full card number or CVV, so if anyone requesting those claims to be us, contact [email protected] immediately.
What We Can Help With
Everyday requests we handle
Most tickets fall into five groups, and each has a dedicated process on our side so nothing sits in a generic queue. When you write to us, mention the category in your first line and we route it straight to the right specialist.
- Account and KYC: verification status, document re-uploads, ID, address and payment-method checks, and source-of-funds requests
- Deposits and withdrawals: pending amounts, the £10 minimum, the £5,000 daily withdrawal cap, and timings for e-wallets versus cards
- Technical problems: games not loading, error messages on mobile browsers, and bonus features freezing mid-round
- Bonus questions: the 50% up to £100 welcome offer, 10 free spins, the 35x wagering requirement, cashback and reload terms
- Responsible gambling: deposit limits, loss limits, session reminders, time-out and self-exclusion, handled by a specialist team
| Request type | Best channel | Notes |
|---|---|---|
| KYC documents | Attach files directly to your message | |
| Withdrawal status | Live chat | Agent can check your queue position live |
| Bonus wagering | Live chat | Terms explained line by line |
| Self-exclusion | Either channel | Priority handling, same-day action |
Check These Before You Write
Quick self-service steps
Three checks resolve roughly half of all tickets without an agent. Run through them first and, if you still need us, your message will be shorter and our answer faster.
- FAQ: the help section linked in the footer covers bonus terms, withdrawal times and verification steps in plain English
- KYC status: open your profile to see whether your ID, address or payment documents are approved, pending or rejected
- Transaction history: your account ledger shows every deposit and withdrawal with date, method and status, so you can quote the exact reference
Frequently Asked Questions
Is your live chat available at night?
Yes. Live chat runs 24 hours a day, 7 days a week, including weekends and holidays, with a typical first reply under 2 minutes.
Which email address should I use?
Send all player queries to [email protected]. We answer within 24 hours, and most messages get a reply in under 6 hours.
Do you have a phone number?
We do not offer phone support. Live chat and email cover every request, and both channels are free.
Can I contact you about self-exclusion?
Yes. Use live chat or email and mark your message as urgent. Our responsible-gambling specialists action time-outs and self-exclusion the same day.
How long do withdrawals take if I raise a payment query?
Withdrawals sit in pending for up to 24 hours, then e-wallets pay within 24 hours and cards take 1 to 3 business days. Chat agents can check where your request stands.