Responsible Gaming

Gambling should stay a form of paid entertainment, never a way to make money or escape pressure. This page sets out every tool we offer at Tombet Casino to keep your play under your control, and where to find free, confidential help if it stops feeling that way.

Our Commitment to You

We hold a Malta Gaming Authority licence (MGA/B2C/832/2025), which means player protection is a regulatory obligation, not a marketing promise. TomBet Gaming Limited operates Tombet Casino, and every policy on this page is part of that licence condition.

Our team monitors play patterns for indicators of harm: sharp increases in deposit frequency, repeated failed deposits in one session, late-night bingeing and chase-style betting. When our systems flag such behaviour, a trained member of our safer-gambling team contacts you privately and, where appropriate, offers limits or a pause before things escalate.

Warning Signs to Watch For

Problem gambling rarely announces itself. It builds through small compromises that feel reasonable at the time. Read the list below honestly and, if two or more feel familiar, treat that as a signal to act rather than a reason for guilt.

Chasing losses: returning immediately after a losing session to win the money back.
Hiding play: concealing deposits, sessions or account balances from people close to you.
Borrowing to gamble: using credit, loans, or money earmarked for bills and rent.
Mood changes: irritability, anxiety or restlessness when you are not playing.
Escalating stakes: needing bigger bets to feel the same level of excitement.
Neglecting commitments: missing work, study or family time because of sessions.
Believing systems: convincing yourself that a strategy can beat the house edge.
Failed attempts to cut down: trying to reduce play several times without success.

Tools You Can Use Today

Every tool below is available inside your account under My Account, then Responsible Gaming, and most take effect immediately. You can tighten any limit instantly; loosening one takes 24 hours to apply, a deliberate cooling period we will not waive.

Deposit limits: cap the amount you can deposit per day, week or month, set under Responsible Gaming, Deposit Limits.
Loss limits: stop play automatically once net losses in a period reach your chosen figure, in the same menu.
Wagering limits: restrict total stakes placed over a day, week or month regardless of outcome.
Session reminders: pop-up reality checks every 15, 30 or 60 minutes telling you how long you have played and your net result.
Time-out: pause your account for a short break without closing it (see self-exclusion below for durations).
Cooling-off period: a fixed break of one to 30 days that cannot be reversed once confirmed.
Self-exclusion: a formal, irreversible-for-its-duration block on your account, activated under Responsible Gaming, Self-Exclusion.

How Self-Exclusion Works

Choose the duration that fits your situation. We support 24 hours, 7 days, 30 days, 6 months and permanent exclusion.

The moment you confirm, your account closes to all play and deposits, and we remove you from all promotional mailing lists. Any remaining balance is returned to your original payment method via our standard withdrawal process (e-wallets within 24 hours, cards 1 to 3 business days). Open bets that are already settled by the time of exclusion pay out normally; unsettled bets are voided and stakes returned.

Reactivation is never automatic for periods of 30 days or longer. You must contact [email protected] from your registered address and complete a conversation with our safer-gambling team, including a 24-hour reflection period after your request. Permanent exclusions are not reversed, and we will also close any duplicate accounts opened to circumvent an exclusion.

Keeping Under 18s Out

You must be 18 or over to hold a Tombet Casino account. Our KYC process verifies your identity, address and payment method before your first withdrawal, and we run age checks at registration. Accounts that fail verification are closed and balances refunded only to a verified adult source.

No filter replaces supervision. If minors have access to your devices, install parental control software such as Net Nanny or Qustodio, use your operating system's built-in screen-time restrictions, and never leave an active session logged in. Keep payment details out of shared browsers and wallets.

Free Help Outside Tombet

Sometimes the most useful step is a conversation with people trained in gambling harm, independent of any operator. These UK services are free and confidential.

GamCare: 0808 8020 133, gamcare.org.uk, free counselling and a national helpline open every day.
BeGambleAware: begambleaware.org.uk, free information, self-assessment tools and treatment signposting.
GAMSTOP: gamstop.co.uk, free service that blocks you from all UK-licensed gambling sites for a period you choose.
National Gambling Helpline (run by GamCare): 0808 8020 133, 24 hours a day, every day of the year.

Talk to Our Team

Our live chat is staffed 24/7, and you can start any responsible-gaming request there. For anything sensitive, email [email protected] with the subject line Safer Gambling; those messages go straight to our trained safer-gambling team, bypassing general queueing, and we answer within 24 hours.

You do not need a problem to contact us. Setting a limit, asking a question or requesting a short break are all routine requests, and no one at Tombet Casino will judge you for asking.

Frequently Asked Questions

Can I reverse a self-exclusion before it ends?

No. Exclusions of 30 days or longer cannot be lifted early, and even after expiry you must request reactivation and wait 24 hours. Short 24-hour and 7-day time-outs expire automatically.

Do deposit limits apply to withdrawals too?

No. Limits apply only to money moving into your account. Withdrawals are never blocked by your deposit, loss or wagering limits.

Is GAMSTOP the same as self-exclusion?

No. Self-exclusion covers only Tombet Casino. GAMSTOP blocks you across all UK-licensed operators at once, and we recommend it if you want a broader barrier.

Will you tell anyone that I set limits?

No. Your limits and any contact from our safer-gambling team are confidential and appear on no statements or communications.